Shipping Policy
Last updated: September 2026
Delivery Area
We deliver to many countries including Europe, the United States, Canada, Australia and more. If your country is not listed at checkout, contact us before placing your order and we will confirm whether shipping to your location is possible.
Shipping Costs
Shipping costs depend on your destination and are calculated at order confirmation. We use tracked shipping for every delivery so you can follow your package from dispatch to arrival.
Processing Time
Orders are processed within 1–3 business days after confirmation. Each piece is carefully inspected and prepared in protective packaging before dispatch. During periods of high demand, processing may take slightly longer — we will keep you informed.
Delivery Times
Delivery times vary by destination. Standard shipping to the United States and Europe typically takes 5–10 business days after dispatch, while other regions may take 7–15 business days. Delivery times are estimates and may vary depending on your location and carrier conditions.
Order Tracking
Once your order ships, you will receive a tracking number by WhatsApp or email so you can follow your delivery in real time.
Delivery Issues
If your package is delayed, lost, or arrives damaged, contact us immediately at contact@luxe-velora.com or +212 600 000 000 and we will resolve the issue with the carrier. Please verify your shipping address carefully at checkout — we cannot be responsible for orders sent to an incorrect address provided by the customer.