Refund & Return Policy
Last updated: September 2026
Returns
You have 14 days from the delivery date to request a return. Items must be unworn, unused, in their original condition, and returned with all original packaging, dust bags, and accessories. Items showing signs of wear, alteration, or damage cannot be accepted.
How to Start a Return
Contact us at contact@luxe-velora.com or by WhatsApp at +212 600 000 000 with your order number and the reason for your return. We will provide return instructions and a return authorization before you ship anything back — items sent without authorization cannot be processed.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable.
Exchanges
Because our pieces are produced in limited series, exchanges depend on availability. Contact us as soon as possible and we will do our best to accommodate a size or model exchange.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or a full refund at no cost to you.
Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, LUXE VELORA covers the return shipping.